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Starbucks Trash: Behind the Scenes
Posted By Beth Terry On July 17, 2012 @ 8:00 am In Garbage,Interviews and Guest Posts,Letter Writing,Rants | 118 Comments
Last week, I received an email from a new Starbucks employee who was shocked by the amount of waste she sees at the store everyday. Many of us do our individual part by bringing our reusable mugs for coffee, but it turns out that, according to this employee (who wants to remain anonymous to keep her job), the waste goes much deeper. I asked if I could share her rant here with you all. I’m not sure how to get Starbucks to clean up its act, but maybe you guys have some suggestions.
Jul 12 (5 days ago)
To: Beth Terry
From: [name withheld]
I recently started working at Starbucks, which sells itself as an eco-friendly, green company to the general public. Since I began work there, I have been disgusted every day with the amount of waste, not only of cups, lids, straws, and hot drink sleeves, but also by the packaging of many things that are used in the store every day. Many things which we sell come packaged individually wrapped, in a box of five (like our VIA drinks, which are meant to be used as a shake-in flavor for your basic plastic water bottle). That box of five though, is then packed with maybe…7 other boxes of five in a cardboard box (which wouldn’t be so bad if we even attempted to recycle that). That cardboard box is then packed into another cardboard box which contains maybe 9 more like it. By the time this VIA drink reaches you (only to be poured into a plastic water bottle) it has been individually wrapped and packaged into THREE separate boxes like a set of nesting dolls.
Another thing I want to bring to the attention of the public is the fact that while, yes, our cups are recyclable, the percentage of cups that actually get recycled is disgustingly low. While one may assume that anyone can and will take their cup with them and choose to recycle it at another location, how about the large amount of cups that are thrown out right in our own store? Through any given day we will have thousands upon thousands of cups used and thrown out IN-STORE across the country. Does Starbucks offer any sort of on-site recycling though? Not to my knowledge, not [in my state].
Then you might consider how many cups go to waste in the store before they even meet a customers mouth. Any time a new barista is being trained, they will go through countless cups (and even drinks-how much milk can we pour down the drain before we stop to think about the starving people around the world) to learn the new drinks. Any time a drink is made, you can bet that a new cup is being used to measure out the ingredients (those lines on the sides of the cups aren’t there for looks) and any time a drink is mis-made, the whole thing is tossed, including the cup. Any time something splashes up on a stack of cups (like mocha syrup or coffee)the entire stack is tossed out, and the same goes for lids.
Another waste of cups, and this one ESPECIALLY gets me, is when a customer believes that they ARE being green, using a reusable cup, and they are still wasting the disposable cup. The fact is, if you order it through the drive through, they are going to make the drink LONG before your precious plastic tumbler gets to the barista, they simply take your cup and throw the drink into it from the plastic cup it was made in, and toss that. If you come inside with your reusable cup, you might have a better chance of being green, but still probably not. Only if you order a tea or a coffee with this stop your barista from using the disposable cups to measure out the ingredients for your drink. The fact is, even if they wanted to, only half of the starbucks produced reusable cups they market as “green” will even FIT under the espresso spout.
This list only skims the surface of waste that starbucks creates each day. My goal in writing this to you is to get the picture across to a much larger pool of people how un-green the company is. I hope that if we draw enough attention to it, then maybe we can get the company to install recycling bins at each store to at least REDUCE the amount of waste that created each day. A larger response from the public concerning the huge amount of waste created is definitely something that the Starbucks company will at least want to APPEAR to care about, and I am confident that we would see a change.
Thank you for your time and your commitment to educating people about our earths needs.
One of my pet peeves with Starbucks is that they don’t even offer durable cups for people who are drinking their coffee in the store. Other cafes do. Peet’s, for example, has reusable mugs for patrons who ask for them. And if the reusable mugs that Starbucks sells won’t even fit under the espresso spout, then Starbucks is obviously not even trying to reduce disposable cup waste.
Here’s what Starbucks says about its waste reduction efforts (http://www.starbucks.com/responsibility/environment/recycling ): “Customers enjoying their beverage in-store can also request that it be served in a ceramic mug where available.” I haven’t seen ceramic mugs at Starbucks (besides those offered for sale.) Have you?
Here’s a link to write the company if you feel inspired: http://www.starbucks.com/customer-service/contact/company-information-form 
What do you think is the best way to get their attention? (Boycotting won’t help if you are not a Starbucks customer in the first place.)
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