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August 22, 2011
The ink doesn't last. The cartridges can only be recycled in a special bag that you must order from HP every time. And the most malicious issue: if one of the color cartridges is empty, it can cause the software to shut down the entire printing function.
Tell the CEO we expect better from such a large and innovative company. Tell him to ask the engineers at HP to create something more user and environmentally friendly.
Here's the address:
CEO and President
3000 Hanover Street
Palo Alto, CA 94304-1185 USA
February 16, 2010
Hi EK. I have sent my own letter to HP. But just to let you know, I have more information which I'll share in a blog update. Cartridge World can now refill the cartridges for my printer (which they couldn't several years ago) by actually replacing the computer chip embedded in them. Which means that at least the cartridge does not go to waste… and the ink is much cheaper.
Also, HP explains that they are partnering with stores (right now it's only Staples) to collect and send in the cartridges in order to save on shipping costs and fuel for receiving them back individually. Here's the page about that:
I left a comment on the video page letting them know that the 3 R's are Reduce, Reuse, Recycle, in that order. Reduce means we should print as little as possible. Reuse means that spent cartridges should be refilled/refurbished. Recycling should be the FINAL alternative after the cartridges are worn out and can no longer be refilled.
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