Dear CREDO Mobile, I like your packaging, but please fix my phone — or let me do it.

It’s frustrating when electronic gadgets break, and not just because you have to go through the hassle of fixing or replacing them but because in doing so, a lot of waste is created. So when the headphone jack on my phone stopped working intermittently, I put off doing anything about it for several months. But finally, it got so bad that I could no longer use my headset, which meant an extra dose of radiation from putting my phone right against my head to talk (and of course, also not being able to listen to music and podcasts, but that’s a personal problem), so I decided it was time to do something about it.
I called CREDO Mobile, my phone provider, and was told I’d have to send it back to them for a replacement phone. I wondered if I should scout around for someone to open it up and try to fix it for me (as I did with my hair dryer, rice cooker, kitchen scale, and other appliances, with varying degrees of success), but when CREDO told me that open… Read the rest










